Unlike most businesses we welcome complaints, in fact we reward them.
To us a complaint from a customer is as helpful to our business as a suggestion.
We’re all human we’re all fallible and occasionally we slip up.
We hope we provide an excellent service but we are always striving to get better.
How can we do that?
By listening to our customers.
If our standards slip we need our customers to tell us
Our complaint procedure is simple.
Email me, Kevin, the owner, or ring me.
I promise not only to address your complaint but I will also keep you informed as to what steps we take to ensure it does not happen again.