Self-Storage FAQs

Self-storage FAQs

Why are you up to 50% cheaper than other storage companies?

We own all our sites, so obviously our overheads are lower. Because people store and then visit very infrequently our sites are not manned constantly. We have invested heavily in a secure computer controlled access system that we monitor remotely.

How do I get started?

Either phone or email. Scarborough is manned weekdays 9-5 (with an hour for lunch), Thirsk, Northallerton and Bishop Auckland are by appointment, we flit between them so it’s worth a call to see if we are there.

What sizes of units do you have?

Our standard sizes range from 25 to 350 square feet and are up to 10 feet high (all dimensions are approximate).

What is secure self storage?

All our stores are monitored by security cameras placed in strategic locations. You are the only one with access to your unit, which is locked with a specifically designed lock owned by you. The lock is unique and only you hold the keys. You use a personal electronic access code to access the premises.

Does MyLockup self-storage provide locks? Do you keep a key to my storage unit?

You may purchase a new, sealed lock at MyLockup self-storage. No one else has the key to that lock – just you. Your personal MyLockup lock can be re-used the next time you use a MyLockup self-storage.

What’s the difference between an indoor unit and an outdoor unit?

Indoor units are protected from the elements and have broad hallways. Outdoor units are usually on one level and offer the convenience of drive-up access.

Do you use shipping containers?

Many storage competitors use ex-shipping containers stored in yards. Shipping containers that fail to meet the insurance requirements of shipping are sold off as ex-shipping containers – in other words, the insurers do not consider that they give adequate protection to the goods in transit. Would your goods be adequately protected?

They also have a tendency to attract condensation as they are stored outside causing your goods to get damp and musty. Some companies even offer dessicants to keep your goods dry whilst in containers!

See our page on shipping containers, and our PDF: Why shipping containers are a poor choice for storage

Wooden crates

These are small and often stacked up to 4 high, making highly inconvenient when you need to get something out of your unit. They are a cheap option, typically offered by removal companies. We don’t offer this as we feel it does not reach our high standards.

When can I access my storage unit?

At MyLockup self-storage, you have free access 7 days a week. Scarborough and Northallerton are 6am – 10pm, Thirsk is 8am – 8pm. Bishop Auckland 6am – 10pm. All are accessible 7 days a week.

What is the minimum rental period?

There is a 1 month minimum rental period, even if you use the storage for shorter than that. You can store for as long or short as you want, there is no maximum rental period. Contracts are automatically renewed on a monthly basis. We require 2 weeks notice to vacate if the date is not specified at the time of occupation.

Do you rent space month-to-month or do I have to sign a storage rental agreement?

Our rental contracts are month-to-month agreements; no long-term lease is required. However we offer discounts for customers looking for long-term storage. Please discuss with the MyLockup store manager for more information.

Do I need to give you notice when I move out?

Yes please, just 2 weeks prior to the actual move out date. Notice must be given in writing – either by email, post or using this online form.

If I rent a storage unit from you, can my spouse, kids or friend have access, too?

When you rent from MyLockup self storage, you can allow access for other people you specify (or restrict access only to yourself).

Can I move to another room if I need more or less space?

As your requirements change, you are welcome to move to another room at any time with no penalties.

If I lose my key, what do I do?

Call the MyLockup manager for assistance during regular office hours.

Do you require insurance on my stored goods?

Most certainly, insurance is compulsory unless you can provide proof of cover for third party and also your own goods.

What kind of documentation do I need to provide to rent a storage unit?

We require two of the following:

  • Passport
  • Driver’s Licence
  • A Recent Utility Bill

And please bring a valid credit or debit card to setup the recurring payment.

Do you have handcarts or trolleys I can use at your facilities?

Yes. You are welcome to use our trolleys while you are at MyLockup self storage, usage is always at owners risk.

Can I rent in person, or on the telephone?

You are welcome to walk into MyLockup self storage store and rent in person. Or you can call us for free at 0800 849 6484 to ask questions or reserve by telephone.

How do I cancel a contract?

You will need to ensure notice is received at least 2 weeks in advance of your actual move out date. Notice must be given in writing – either by email, post, fax or in-store. The notice must contain your name, your unit number and the date your notice is given. On completion of your move out, a bank transfer refund will be processed within 20 days for the initial deposit, if applicable, along with any rental payment that is not used.

How do I pay my bill?

Initial payment can be made by credit or debit card, or by cash. Initial payment can be made by credit or debit card, or by cash.

Future payments can then be made via a secure credit or debit card repeat payment.

What methods of payment do you accept?

We are able to accept cash, debit cards, Mastercard and Visa credit cards. Unfortunately, we are unable to accept American Express cards.


We will require a returnable deposit of the equivalent of one month’s rental. This will be returned at the end of the rental period, when the room is handed back in a clean, tidy and undamaged condition. Unfortunately, we have had to apply this due to abuse by a minority.

Prices – transparency

We are a small family company and what you see is what you get. No special offers such as “one month free” followed by exorbitant rates thereafter.

  • No £1 per week opening offer which is then hit by an admin charge
  • We KNOW our prices are amongst, if not THE, most competitive in the country
  • We will match any price for like for like storage within 25 miles.

Are your staff DBS (CRB) checked?

Yes, all our employees are DBS (previously called CRB) checked.